At "LiveChef" LLC (LiveChef, we or us), we believe that we must be transparent and open in matters of collecting and using your personal data.

This Privacy Policy applies to the personal data that we collect or that you provide to us when using our websites, the App, and social media platforms. Please read this Privacy Policy carefully to understand your rights regarding your personal data, how we collect it, with whom we may share your personal data, and how we use and process your personal data.

The Privacy Policy also describes the measures we take to protect personal data, how long we retain it, and how individuals can contact us regarding privacy-related procedures and exercising their rights.

By visiting and using the Website or the App, you agree that your use of our website, app, and any disputes related to privacy are governed by this Privacy Policy. As the Web is an evolving system, we may need to change our Privacy Policy at some point in the future. In such cases, we will post the changes to this Privacy Policy on this website, the App, and update the effective date of the policy to reflect the date of the changes. By continuing to use the Website or App after such changes are posted, you accept the Privacy Policy as amended.

If you do not agree with this Privacy Policy in general or with any part of it, you should not use our website, app, or social media platforms.

Legal Action

We may disclose information about our users, including personally identifiable information: (i) if required by investigative government or semi-governmental authorities, (ii) if required by subpoena, court order, or legal process, (iii) to verify accuracy or ensure compliance with policies governing the Company’s websites and applicable laws, or (iv) to protect against misuse or unauthorized use of the Company’s websites. We may also disclose information about users if we believe disclosure is necessary to limit our legal liability, protect our rights or property, or protect the safety, rights, or property of our users.

Collection of Information

When using our Services, you may provide us with your personal data in various ways. Personal data collected by us includes:

• Contact and identification details (such as name, surname, ID number, address, email address, phone number, and username or the name used on social media),
• Login credentials for an account created to use the Services (e.g., email address and password),
• Information contained in your public social media profile if you choose to create an account to use the Services through your social media account,
• Information you choose to present in your "My Account" personal public profile, including the name of the web address, username, photo, links to your social media accounts, and any other information you choose to present in the "Page Description" section of your "My Account" profile,
• User-generated information related to product reviews, comments, questions, and answers,
• Payment information such as name, payment address, account number, payment method, and payment card details (including card number, expiration date, shipping address, and billing address). When payments are made through third parties such as PayPal or Apple Pay, such information is governed by the privacy policies of those parties,
• Bank account and tax information related to any company program that may offer customer payments,
• Online or network activity information, such as data about interactions with our website, App, digital properties, and advertisements, browsing and search history on our website or mobile apps, as well as log file data, including but not limited to your browser type, visited web pages, and other electronic network activity,
• Details you provide through contests, sweepstakes, and surveys,
• Social media information, such as the name used on social media, content, and other data provided to us through third-party social media features that you use on our Services (e.g., apps, tools, payment services, widgets, and plugins offered by social media services such as Facebook, Google, Instagram, LinkedIn, Pinterest, Twitter, and YouTube) or posted on social media pages (such as our social media pages or other pages accessible to us),
• Audio and visual information, such as your voice recordings when you call our customer service,
• Location information that may help determine your physical location, such as your GPS coordinates or the approximate location of your mobile device,
• Other personal information you submit through the Services, such as information provided through the "Contact Us" feature or other customer support tools, and
• Country/region and language preferences based on mobile device settings and/or IP,
• IP address, device, operating system, and browser data recorded by us.

You are not required to provide this information; however, if you choose not to, we may not be able to offer you certain Services and related features.

How We Use Data

We will use the data obtained through the Services as necessary to fulfill our contractual obligations, provide the goods and services you request, and deliver ordered goods (including but not limited to shipping and customs clearance through third-party service providers).

We will also use the information obtained through the Services if we have a legitimate right to do so, to support the following functions and operations:

• Creating and managing your account,
• Communicating with you, including responding to your inquiries or complaints, and assisting you with placing orders,
• Managing our bonus or loyalty programs,
• Posting your product reviews and managing our Reviews program,
• Improving and personalizing your experience with the Services, including providing recommendations based on your preferences,
• Identifying you to enable access to the Services,
• Delivering our products to you and providing beneficial offers, including special deals, coupons, discounts, and chances to win contests,
• Communicating with you and ensuring your participation in contests, sweepstakes, or surveys,
• Responding to your inquiries and providing customer support via our chatbot or other customer support tools,
• Operating, evaluating, and improving our business (including developing new services, enhancing our Services, managing our communications, analyzing our user base and services, performing data analysis and market research, and conducting accounting, auditing, and other internal functions),
• Protecting against fraud, detecting and preventing it, as well as preventing any criminal activities, claims, and liabilities,
• Acting in compliance with legal requirements, industry standards, and our policies, including this Privacy Policy and the Terms of Use,
• Notifying you of changes to our policies.

We will use your contact details to send you emails, text messages, push notifications, and in-app notifications about our products, services, sales, and special offers if you sign up to receive them. We may also use your email address to display advertisements for our products, services, sales, and special offers on Facebook and Google websites or networks. For example, if you are on Facebook, you may see our ads on the social network, or if you are logged into your Google account, you may see our ads when using Google Search, Instagram, Facebook, Facebook Audience Network, YouTube, Gmail, and Google Display Network, as these third parties will match your email address with you. Within the limits of applicable laws, you may object at any time to the use of your email address for advertising purposes, as indicated below in the "Rights and Choices" section.

We may use the information collected in other ways for which we provide specific notice at the time of data collection or otherwise with your consent.

Automated Data Collection

When you use our Services or open our emails, we may receive certain information through automated means, such as browser cookies, Flash cookies, local storage, web beacons, and pixels, JavaScript, device identifiers, server logs, and other technologies. Information obtained this way may include your device's IP address, domain name, identifiers associated with your devices, type and characteristics of your device and operating system, web browser characteristics, language preferences, clickstream data, your visits to pages of our Services (e.g., pages you visit, links you click, and features you use), pages that directed or redirected you to our Services, dates and times of access to our Services, and other usage information about our Services. We may also receive your device's geolocation and other location information using GPS, Bluetooth, WiFi signals, and other technologies for the above-mentioned purposes, such as to provide our Services to you. Your device may notify you when the Services attempt to collect information about your precise geolocation. A "cookie" is a text file that websites send to a visitor's computer or other device connected to the Internet to uniquely identify the visitor's browser or to save information or settings in the browser. Cookies may be set either directly by the website the user visits ("first-party cookies") or by another domain different from the one the user visits ("third-party cookies"). A "Flash cookie," also known as a locally stored object, functions as a web cookie to personalize user experience on sites using Adobe Flash Player. A "web beacon," also known as an Internet tag, pixel tag, or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies to a web server. We and our third-party service providers may use web beacons in emails to help us track responses, determine when our emails are viewed or redirected, and for the above-mentioned purposes.

The Services use the following types of cookies and similar technologies:

Necessary Cookies

We use necessary cookies to help operate the Services, including: (1) identifying you when you log into your account, (2) tracking your preferences while using the Services, and (3) managing the security of the Services.

Functional Cookies

Our Services also use cookies to personalize the content of the Services based on your use of the Services and support certain third-party services to provide enhanced functionality, such as the ability to view videos embedded from YouTube in the Services. These features use third-party cookies (e.g., YouTube cookies), which are directly placed on your device by third-party services. The privacy policies of these third parties, including details about the information they may collect about you, are governed by the privacy notices of these parties, which we strongly encourage you to review.

Analytics Cookies

Through our Services, we may collect information about your online activity over time and across third-party applications, websites, devices, and other online services. On our Services, we use third-party online analytics services such as Google Analytics. Service providers that manage these analytics services use automated technologies for collecting data (such as email addresses, IP addresses, cookies, and other device identifiers) to evaluate, for example, the use of our Services and diagnose technical issues. To learn more about Google Analytics, visit: http://www.google.com/analytics/learn/privacy, and to opt out of Google Analytics tracking on all websites, visit: http://tools.google.com/dlpage/gaoptout. Additionally, our services use FullStory analytics cookies and similar technologies (local storage) to collect technical information about your device (e.g., IP address, device type and operating system, browser, and approximate geolocation based on your device's IP address) as well as information about your interactions with our Services (e.g., clickstream data, browsing and keystroke data, as well as the Uniform Resource Locator (URL) referrer and session duration). This information allows us to recreate your sessions to better understand how you use our Services, fix issues, and manage and improve our Services.

Personalized Advertising Cookies

Through our Services, both we and certain third parties may collect information about your online activity to present advertisements about products and services that may interest you. You may see our ads on other websites or mobile apps because we participate in advertising networks. Advertising networks allow us to target our messages to users by considering demographic data, users' presumed interests, and the context of their browsing. These networks track users' online activities over time by collecting information through automated means, including browser cookies, web beacons, device identifiers, server logs, web beacons, and other similar technologies. Networks use this information to display ads that may be tailored to individual interests, to track users' browsers or devices across multiple websites and apps, and to create a profile of users' online browsing and app usage. Information that our advertising networks may collect includes data about users' visits to websites and apps that participate in the respective advertising networks, such as viewed pages or ads and actions taken on websites or apps. This data collection occurs both on our Services and on third-party websites and apps that participate in advertising networks. This process also helps us measure the effectiveness of our marketing efforts.

How to Change Your Cookie Settings

Where required by law, we will obtain your consent before placing non-essential cookies or similar technologies on your device and will retain your choice for six (6) months. You may stop some types of cookies from being downloaded to your device by selecting the appropriate settings in your web browser. Most web browsers provide information on how to stop accepting new cookies in the browser, how to be notified when you receive a new browser cookie, and how to disable existing cookies. The following external links explain how to manage cookies for the most common browsers:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Microsoft Internet Explorer
• Opera
• Apple Safari

To learn how to manage cookies for other browsers, click "help" in the menu of your browser or visit www.allaboutcookies.org. Flash cookies are typically not managed, deleted, or disabled through your browser settings; instead, they need to be managed through your Adobe Flash Player settings. To manage Flash cookies, which we may use on our website from time to time, you can visit the Adobe Flash Player support page. Additionally, your mobile device settings may allow you to prohibit certain information collected through automated means from being shared by mobile app platforms (such as Apple and Google) with app developers and operators like us. Our Services are not designed to respond to "do not track" signals received from browsers. Please note that without cookies or other automated tools that we use to collect similar data, you may not be able to use all the features of our Services.

Chatbot Logs

Our Services may use a chatbot to provide automated assistance to customers. A chatbot is a computer program that communicates with you using a digital messaging interface and artificial intelligence. Simply put, if you ask a question via our chatbot, the chatbot will respond to you mimicking human behavior. In the course of its operation, the chatbot uses automated decision-making processes to determine the correct response to your question and receives message logs and user names when you interact with the chatbot. Message logs contain information such as your account details with us, including username, email address, phone number, and address, as well as any other information you choose to provide when submitting a query through the chatbot. We will retain the content of those messages as well as the responses to those messages and any outcomes derived from those messages. This information will be retained for twelve (12) months and will be used solely to provide customer support and improve the quality of chatbot services.

Sharing of Information

We do not disclose your personal data except as described in this Privacy Policy. We will share your personal data with our (1) subsidiaries and affiliates and (2) third-party service providers who provide services on our behalf (such as website hosting, payment processing and authorization, order fulfillment, shipping, customs clearance, marketing, data analysis, customer support, and fraud prevention) for the purposes described in this Privacy Policy. We do not authorize our service providers to use or disclose information except where it is necessary to perform services on our behalf or comply with legal requirements.

We may also disclose information about you: (1) if required by law or legal process (such as a court order or subpoena), (2) in response to requests from government authorities, such as law enforcement agencies, (3) to protect, exercise, or defend our legal rights, (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss, (5) in connection with an investigation of suspected or actual illegal activity, (6) in the event we sell or transfer all or a portion of our business or assets (including in the case of a reorganization, dissolution, or liquidation), or (7) otherwise with your consent.

Data Transfers

We may transfer personal data about you to recipients in other countries than the country where the information was originally collected. Those countries may not have the same data protection laws as the country where you initially provided the information.

Your Rights and Choices

We provide you with certain choices regarding personal information that we collect about you. For example, if you have an account with us, you may view, update, correct, or modify certain personal data by logging into your account.

Where required by law, you may also object to the use of your personal information for advertising or direct marketing purposes and opt-out of our marketing mailing lists by contacting us.

Other Online Services and Third-Party Features

Our website contains links to third-party websites such as social media sites (e.g., Instagram, Facebook, YouTube, TikTok, Pinterest, Twitter, and Snapchat), each of which has a privacy policy different from this Privacy Policy. We are not responsible for the practices and activities of these sites. Accordingly, we encourage you to review the privacy policies or notices posted on any such site before disclosing any personal information. Please contact these websites directly if you have any questions about their privacy policies.

To the extent that any linked online service or third-party features are not owned or controlled by us, LiveChef is not responsible for the informational practices of these third parties.

Retention of Personal Data

In accordance with applicable legal requirements, we retain the personal data you provide during our collaboration, adding a reasonable period corresponding to the applicable statute of limitations or as required by applicable law.

Security of Your Personal Data

We provide administrative, technical, and physical safeguards designed to protect the personal information you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.

Personal Data of Children

Our websites or mobile applications are not directed at children, and we do not knowingly collect any personal information from individuals under the age of 18.

If you are aware that children under 18 have provided us with personal data, please contact us as indicated in the "Contact Us" section of this Privacy Policy.

Updates to Our Privacy Policy

This Privacy Policy may be updated periodically and without prior notice to reflect changes in our personal information practices. At the top of the Privacy Policy, we will indicate when it was last updated.

Contact Us

If you have any questions, concerns, or complaints regarding your privacy rights, please contact us. You can also email us or write to us using the contact details below.

"LiveChef" LLC
Address: Republic of Armenia, Yerevan, 0012, Tavrizyan St. 46
Email: [email protected]
Phone: +374 (95) 51 15 15